Legal
Terms & Conditions
Effective June 26, 2026
Pickup orders
Orders must be placed and paid before your selected pickup window. Cancellations requested more than 24 hours before your pickup time are eligible for a refund minus a 5% cancellation fee. Cancellations within 24 hours of pickup are non-refundable. If you miss your pickup window, the order is forfeited.
Catering & private events — deposits
A 20% deposit is required to hold your event date. Cancellations made more than 14 days before the event may receive a full deposit refund at Chef's discretion. Cancellations within 14 days are non-refundable — by that point, Chef has already sourced and begun aging the fish for your event.
Catering & private events — balance
The remaining 80% balance is due on the day of the event before service begins. Failure to pay the balance may result in cancellation of the event without refund of the deposit.
Headcount & menu changes
Catering and private events accommodate a minimum of 6 and a maximum of 14 guests. Final headcount and any menu adjustments must be confirmed at least 5 days before the event. Changes requested after that point may not be accommodated and the quoted price remains in effect.
Chef-initiated cancellation
In the rare event that Chef must cancel (illness, emergency, or other circumstances beyond her control), you will receive a full refund of all amounts paid, including the deposit. Chef will notify you as soon as possible.
Allergies & dietary restrictions
You are responsible for disclosing all known allergies and dietary restrictions at the time of ordering or inquiry. While Chef takes every precaution, The Backhouse SM operates in a kitchen that handles shellfish, fish, soy, sesame, and other common allergens. We cannot guarantee a fully allergen-free environment.
Service area
Catering and private events are available within 35 miles of San Mateo, CA. Events outside this radius may be considered on a case-by-case basis — please reach out to discuss.
Contact
Questions? Email chef@backhousesm.com.